IMPORTANT UPDATES:
- The Gallery Shop is now open 10-5pm on weekends! Click & Collect orders can only be collected during shop opening hours until Dulwich Picture Gallery fully reopens on 19th May. Click & Collects must be ordered by 3pm on the Friday before the weekend -
- The online shop is always open. All orders will be processed on Mondays and dispatched on Tuesdays only. Please allow additional time for your order to reach you -
- Orders sent to the EU and internationally may be subject to local customs charges, for which the customer is liable -
- Friends & Patrons now receive 10% off in the Gallery Shop (not available on the Online Shop). Simply show your membership card at the till -
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Click & Collect: *only available weekends 10-5pm from the Gallery Shop*
If you're local, why not try our click and collect service. Every purchase helps support us in these challenging times. Simply select 'Pick Up' instead of 'Ship' at the Delivery Method during Check Out. Available 10-5pm on weekends from the Gallery Shop. To pick up on a weekend, order by 3pm on the Friday before. Please don't come to pick up a Click & Collect order until you have received your 'Ready for Pick-Up' email.
UK Shipping Costs:
UK shipping starts from £0.95 and increases incrementally to £1.95, £2.95, £3.95, £4.95 and £6.95 for higher value orders (signed for service) or orders that may need to be split into separate parcels.
These costs cover Royal Mail shipping costs and packaging.
We do our absolute best to ship all purchases as soon as possible and aim to send most orders out within 2-3 working days. During busy periods this may increase slightly. Standard UK orders are sent with Royal Mail 2nd Class. Higher value items are sent via Royal Mail recorded delivery. If you require more urgent shipping please get in touch with us prior to ordering by email shop@dulwichpicturegallery.org.uk or phoning: 0208 8299 8741
International Shipping Costs:
Europe shipping starts from £8 and goes up to £12, £16 and £22 for higher value orders.
US, CA, AUS & NZ shipping starts from £12 and goes up to £18, £22, and £36 for higher value and bulky orders.
If you would like to get an item shipped to a country that isn’t listed please email shop@dulwichpicturegallery.org.uk with the following:
- A link to the specific product(s) you are interested in
- The delivery address & country
We will get back to you with a quote as soon as possible.
Our standard International shipping prices do not cover recorded delivery. Please get in touch if you wish to discuss paying extra for this service.
Please note: orders sent to the EU and internationally may be subject to local customs charges, for which the customer is liable.
Returns
If you purchase an item and you’re not completely happy with it, you are welcome to return it to us (at your expense) and providing it arrives back safely, and in the exact condition it was sent, we’ll give you a full refund. We comply fully with the distance selling act regulations and you have seven working days from the day after you receive your goods to notify us if you’d like to return anything. If an item arrives damaged please get in touch with us as soon as possible.
Questions
We want you to be happy with anything that you purchase from our online shop, so please don't hesitate to get in touch and we'll be happy to help.
shop@dulwichpicturegallery.org.uk
