IMPORTANT UPDATES
- Shipping to EU and NI has been paused whilst we navigate GSPR changes -
- The Gallery Shop is open 10-5pm Tue-Sun and Bank Holidays in line with Gallery opening hours. -
- Our Shop, Admissions and Cafe only take card payments. -
- Click & Collect orders made after Sat 2pm will not be available to collect until Wed 10am, wait for for your collection confirmation email before visiting -
- International orders may be subject to local customs charges, for which the customer is liable -
- Friends & Patrons receive 10% off in the Gallery Shop (not available on the Online Shop). Simply show your membership card at the till -
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Click & Collect:
If you're local, why not try our click and collect service. Every purchase helps support us. Simply select 'Pick Up' instead of 'Ship' at the Delivery Method during Check Out.
Click & Collects available from Wednesdays 10-5pm from the Gallery Shop. To pick up on a weekend, order by 3pm on the Friday before. Please don't come to pick up a Click & Collect order until you have received your 'Ready for Pick-Up' email.
UK Shipping Costs:
UK shipping starts from £1.95 and increases incrementally to £2.95, £4.95, and £7.95 for higher value orders (signed for service) or orders that may need to be split into separate parcels.
These costs cover Royal Mail shipping costs and packaging.
We do our absolute best to ship all purchases as soon as possible and aim to send most orders out within 3-5 working days. During busy periods this may increase slightly. Standard UK orders are sent with Royal Mail 2nd Class. Higher value items are sent via Royal Mail recorded delivery. If you require more urgent shipping please get in touch with us prior to ordering by email shop@dulwichpicturegallery.org.uk or phoning: 020 8299 8709
International Shipping Costs:
From 13 December 2024, we temporarily paused shipping to the EU and Northern Ireland, to work on updating our details to comply with new EU General Product Safety Regulation (GPSR). We hope to start shipping to the EU and NI as soon as possible.
Local customs duties and VAT charges are at the customers risk, we cannot refund you for these charges and are not liable. Prices for international shipping start from £18 and goes up to £20, £30 and £36 for higher value orders.
US, CA, AUS & NZ shipping starts from £18 and goes up to £20, £30, and £36 for higher value and bulky orders.
If you would like to get an item shipped to a country that isn’t listed please email shop@dulwichpicturegallery.org.uk with the following:
- A link to the specific product(s) you are interested in
- The delivery address & country
We will get back to you with a quote as soon as possible.
Our standard International shipping prices do not cover recorded delivery. Please get in touch if you wish to discuss paying extra for this service.
Please note: orders sent to the EU and internationally may be subject to local customs charges, for which the customer is liable.
Returns
If you purchase an item and you’re not completely happy with it, you are welcome to return it to us (at your expense) and providing it arrives back safely, and in the exact condition it was sent, we’ll give you a full refund. We comply fully with the distance selling act regulations and you have seven working days from the day after you receive your goods to notify us if you’d like to return anything. If an item arrives damaged please get in touch with us as soon as possible. Please note due to hygiene reasons earrings are non refundable unless faulty.
Questions
We want you to be happy with anything that you purchase from our online shop, so please don't hesitate to get in touch and we'll be happy to help. Enquiries are answered Wed-Sat.
shop@dulwichpicturegallery.org.uk
